Our Terms and Conditions

These terms govern your use of the Goldex Casino platform operated by Goldex Entertainment Ltd under a Malta Gaming Authority licence. Please read them carefully before you register.

What Agreeing to Our Terms Means

By ticking the acceptance box at registration, or by simply logging in and playing on our platform, you confirm that you have read, understood and accepted these terms in full. Acceptance takes effect the moment your account is created and continues for as long as your account remains open.

If you do not agree with any clause in this document, you must not register or place any wagers with us. We may update these terms from time to time, and continued use of your account after an update counts as acceptance of the revised version.

• 1. These terms form a binding agreement between you and Goldex Entertainment Ltd.
• 2. Specific game rules, bonus terms and payment terms supplement this document and apply in addition to it.
• 3. Where a promotion has its own terms, those terms prevail over any general clause in case of conflict.

Who Can Register With Us

Eligibility, one account and KYC

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher. We reserve the right to request proof of age at any stage and to suspend accounts where age cannot be confirmed. Residents of the United States, the United Kingdom, France, Spain, the Netherlands, Belgium, Sweden, Denmark, Russia, Belarus, Lithuania, Latvia, Estonia, Israel, Iran, Iraq, Syria, North Korea and Afghanistan may not open an account or play on our platform.

Each person may hold one account only. Registering multiple accounts, whether under your own details or those of a third party, is a breach of these terms. Before your first withdrawal we will verify your identity with a government-issued ID, proof of address and confirmation of your payment method. Verification is usually completed within 24 to 72 hours, and we may repeat checks at any time as part of our legal obligations.

• 1. Provide accurate, current and complete information at registration.
• 2. Keep your login details confidential; you are responsible for all activity under your account.
• 3. Notify us immediately if you suspect unauthorised access to your account.

Deposits, Withdrawals and Verification

Payment rules

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and the cryptocurrencies we support, including Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit is 30 AUD, and we do not charge fees on deposits or withdrawals. Withdrawals are processed within 0 to 24 hours once your account is fully verified, subject to daily and monthly limits.

A withdrawal can only be sent to a payment method registered in your own name. Funds in your account must originate from deposits you made personally, and we may request source-of-funds documentation for larger transactions. If an account remains inactive for 12 consecutive months, we treat it as dormant: a monthly administration fee may apply to dormant balances, and we will notify you before any fee is deducted.

• 1. Wagering with funds you cannot afford, or depositing on behalf of another person, is not permitted.
• 2. Rolling deposit limits and transaction limits set by payment providers apply on top of our own.
• 3. We may delay a withdrawal pending completion of verification checks.

Bonus and Promotion Rules

How our bonuses work

All bonuses, free spins, cashback offers and tournament prizes at Goldex Casino are subject to wagering requirements before winnings become withdrawable. The specific multiplier, maximum conversion amount and validity period for each offer are stated on the promotion page, and those details form part of these terms. Unless stated otherwise, bonus funds expire after the validity window shown at activation.

While an active bonus is running, there is a maximum permitted bet per spin or round, and certain games may be excluded from wagering contribution. Playing excluded games, or placing bets above the stated cap, can void the bonus and any winnings derived from it. We may withhold or reclaim bonus funds where we identify patterns of misuse, and our decision in such cases is final.

• 1. Bonuses are limited to one per person, per household, per IP address and per payment account.
• 2. Winnings above a promotion's maximum conversion cap are removed at wagering completion.
• 3. Funds are wagered in this order: real money first, then bonus funds.
• 4. Abusing promotions through low-risk betting strategies may result in bonus reversal and account review.

Conduct We Do Not Permit

Prohibited activities

Our platform is built for fair play, and we enforce that standard strictly. Fraudulent behaviour, including chargebacks, disputed payments, falsified documents and collusion with other players, is a material breach of these terms. The same applies to automated play: bots, scripts, data-mining tools and any software that gains an unfair advantage are banned outright.

Using a VPN, proxy or similar technology to disguise your location and access our platform from a restricted country is prohibited. Where we detect such activity, we may block access, void winnings and close the account without a refund of deposits. Multiple accounts created to claim repeated welcome offers or circumvent limits fall under the same rules, and related accounts may be suspended together.

• 1. Do not exploit software errors or misconfigurations; report them to support instead.
• 2. Do not use our platform for money laundering or any unlawful purpose.
• 3. We cooperate with payment providers and regulators in investigations of suspected fraud.

Limits, Self-Exclusion and Your Wellbeing

Responsible gambling tools

You can set deposit limits, loss limits and session reminders from your account settings at any time, and our support team can apply a cool-off period on request. If gambling stops being enjoyable, you can self-exclude for a fixed period or permanently, and we will close your account to wagers during that time. Self-exclusion requests take effect as soon as we process them.

We take our duty of care seriously. Where our systems or staff identify signs of gambling-related harm, we may contact you, suggest support resources such as Gambling Help Online on 1800 858 858, and in serious cases apply protective limits to your account. We also train our team to handle these conversations with discretion and respect.

Our platform is strictly for players aged 18 and over, and we do not market to minors under any circumstances.

• 1. Limits you set yourself can be tightened immediately and take effect straight away.
• 2. During a self-exclusion period you must not open new accounts with us.
• 3. You can request a full account history to review your play at any time.

Closing Your Account and Raising Disputes

Closure and complaints

You may close your account at any time by contacting our support team via live chat or by emailing [email protected]. Once your identity is confirmed, we will process the closure and return any withdrawable balance to a payment method in your name. We may also close an account ourselves where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact support first and we will try to resolve it on the spot. Escalations are reviewed by our management team, and you will receive a written outcome. These terms are governed by the laws applicable under our Malta Gaming Authority licence, and unresolved disputes may be escalated to the relevant regulator or an alternative dispute resolution body.

• 1. Complaints are acknowledged within 24 hours where practical.
• 2. Keep records of relevant transactions and correspondence to help us investigate.
• 3. Nothing in these terms limits your statutory consumer rights.

How We Update These Terms

We review these terms regularly to reflect changes in our services, payment arrangements and regulatory obligations. When we make an update, the revised version is published on this page with a new effective date, and where the change materially affects your rights we will also notify you by email or an in-platform message before it takes effect.

Your continued use of Goldex Casino after the effective date means you accept the updated terms. If you disagree with a change, you can close your account before that date, and any withdrawable balance will be returned to you. We launched in 2025 and this document, including its effective date, is the current authoritative version of our terms.

• 1. The date at the top of this page shows when the current version took effect.
• 2. Previous versions are available on request from our support team.
• 3. Material changes are announced at least seven days in advance where regulation allows.

Frequently asked questions

At what age can I open a Goldex Casino account?

You must be at least 18 years old, or the higher minimum gambling age of your jurisdiction if applicable. We verify age during KYC before your first withdrawal.

Can I hold more than one account?

No. One account per person, per household, per IP address and per payment method. Multiple accounts are treated as a breach of our terms and may be closed together.

How long do withdrawals take?

Withdrawals are processed within 0 to 24 hours once your account is fully verified. Verification of documents usually takes 24 to 72 hours on first request.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and request a cool-off period, a fixed-term self-exclusion or permanent closure. Requests take effect once processed.

What happens if I break the bonus rules?

Breaching wagering conditions, exceeding the maximum bet during a bonus or playing excluded games can void the bonus and any winnings from it. Repeated misuse may lead to account review.