Privacy Policy at Goldex Casino
This policy explains what personal data we collect when you play at Goldex Casino, why we collect it, how long we hold it and the choices you have. It applies to every visit to goldex-pokies.com and to every account you hold with us.
Data We Collect
Categories of personal data
We collect only what we need to run your account, meet our licence obligations and keep the site safe. That breaks down into six practical categories.
- Identity data: your name, date of birth, email address, phone number and residential address, provided when you register.
- Verification documents: your government-issued ID, proof of address and payment method evidence, collected under our KYC process before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses, wagering records and currency balances across AUD, EUR, USD, GBP and crypto.
- Technical data: IP address, device identifiers, browser type, operating system and approximate location derived from your IP.
- Gameplay behaviour: the pokies and table games you open, session duration, bet sizes, win and loss history and tournament entries.
- Marketing preferences: which promotions you opted into, the promo codes you redeemed and whether you consented to email or SMS offers.
How We Use It
Each use maps back to a purpose you can check. We create and maintain your account, verify your identity under KYC rules, process deposits and withdrawals, and detect fraud and bonus abuse. We monitor play patterns against our responsible gambling controls, including deposit limits, loss limits and cool-off requests, so we can act early where harm signals appear.
- Opening, verifying and operating your player account
- Processing payments in fiat and crypto, including BTC, ETH, LTC, USDT and DOGE
- Fraud prevention, AML checks and multi-account detection
- Responsible gambling monitoring and enforcing limits or self-exclusion
- Sending marketing offers where you have given consent
- Meeting legal and regulatory obligations set by the Malta Gaming Authority
Our Legal Bases
Contract. We process identity, transaction and gameplay data because they are necessary to perform the agreement between us. Without them we cannot open an account, settle bets or pay withdrawals.
Legal obligation. Anti-money-laundering and KYC rules oblige us to verify who you are and to keep transaction records for a set period. We cannot switch this processing off while our licence is active.
Legitimate interest. We rely on legitimate interest for fraud prevention, security monitoring, aggregated analytics and keeping our records accurate. This interest never overrides your rights, and you can object to it at any time.
Consent. Marketing messages, optional cookies and any processing that serves no core purpose run on your consent. You can withdraw that consent as easily as you gave it, through your account settings or a link in every email.
How Long We Keep It
We hold each category of data only as long as its purpose requires. Where regulation sets a minimum, that minimum wins over shorter internal targets.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then 5 years for archival compliance |
| KYC verification documents | 5 years after account closure, per MGA AML rules |
| Transaction and wagering records | At least 5 years from the transaction date |
| Technical and device data | Up to 12 months for security and analytics |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Support communications | 2 years after your last message |
Who We Share With
- Payment processors handling your Visa, Mastercard, Skrill, MiFinity, PayID and crypto transactions
- KYC and AML verification providers checking your ID documents and screening against sanctions lists
- The Malta Gaming Authority and other regulators or law enforcement bodies where lawfully required
- Analytics and hosting providers operating under strict confidentiality terms
- Game and platform suppliers receiving the minimum data needed to deliver play sessions