Responsible gaming at Goldex Casino

We hold a Maltese licence and serve Australian players from goldex-pokies.com, and none of that matters if playing stops being fun for you. This page sets out every tool we offer, how to switch it on, and where to get free, confidential help in Australia.

Our commitment to your wellbeing

We treat gambling harm as a health issue, not a character flaw. That stance shapes how we run Goldex Casino day to day.

Our systems review play patterns for risk signals, including sharp deposit increases, extended overnight sessions and repeated failed withdrawals. If a pattern of concern appears, our trained team contacts you privately, offers a limit review and never frames it as an accusation. You can decline and keep playing; we do not punish people for the conversation.

• Behaviour monitoring across deposit, bet and session data
• Reality check pop-ups you can set from 15 minutes onward
• Account history export so you see your actual spend, not your guess
• Staff trained in responsible-gambling conversations, available 24/7

Know the warning signs

Nobody sets out to lose control, and it rarely announces itself. These indicators come from the screening questions used by Australian counselling services. If two or more ring true for you, it is worth talking to someone this week.

• Chasing losses with bigger or more frequent deposits
• Playing for longer than you planned, or past 2 am regularly
• Hiding your play or bank statements from a partner or family
• Borrowing money, including payday loans, to keep playing
• Feeling irritable, anxious or restless when you cannot play
• Neglecting work, study or family commitments because of sessions
• Believing a big win will fix your money problems
• Trying to cut down and failing more than once

Tools you can use today

Every tool below is free, applies instantly and stays on your account until you change it. Open your Profile, then Responsible Gaming, and each control sits on one screen.

Set them before you need them. A deposit limit applied on a good day protects you on a bad one.

• Deposit limits: cap what you can deposit per day, week or month, enforced the moment you save the setting.
• Loss limits: a hard stop on net losses over a chosen period, independent of wins.
• Wagering limits: restrict total bet amount per day or week regardless of outcome.
• Session reminders: on-screen pop-ups every 15, 30 or 60 minutes showing time played and net result.
• Session timeouts: log you out automatically after a set duration.
• Cooling-off periods: suspend the account from 24 hours to 30 days with one click.
• Self-exclusion: a formal closure option covering 24 hours up to permanent, detailed below.

Where each control lives

Self-exclusion, step by step

You can self-exclude for 24 hours, 7 days, 30 days, 6 months or permanently. Choose the option in Profile, or contact support at [email protected] or via live chat, and we will process it for you.

Once active, the exclusion locks your account and blocks marketing emails. Your balance is held securely and returned to you via your verified withdrawal method, typically within our standard 0 to 24 hour processing window. Open bets are settled normally; any winnings from them are part of your returned balance.

Short exclusions of 24 hours to 30 days lift automatically at expiry, and you can resume play without contacting us. The 6-month option can only be shortened by written request to support with a 24 hour cooling period on that request itself. Permanent self-exclusion is irreversible: the account stays closed and we will not reopen it under any circumstances, because that is what permanent means.

We also honour requests to be excluded from our full platform while keeping an account only for withdrawal of remaining funds.