Our Cookie Policy, Explained Simply
This page sets out exactly which cookies we place on your device when you play at Goldex Casino, what each one does, how long it stays, and how you can refuse or delete any of them. We keep the wording plain on purpose.
What Cookies Actually Are
A cookie is a small text file that a website saves on your phone, tablet or computer when you visit. It holds a short string of data, nothing more. The site reads that string on your next visit and remembers something useful, such as the fact that you are already logged in.
We cannot use cookies to look through your files or install programs. A cookie can only record what you do on our own site, and the data it stores is limited to an identifier, a timestamp and a few settings. Think of it as a cloakroom ticket: we hand you a number, and when you come back we match the number to your seat.
The Cookies We Use
Strictly necessary
These cookies keep the site working. They maintain your login session, protect deposits and withdrawals against fraud, remember your KYC verification status and carry the security token that stops anyone else from hijacking your account. Without them you cannot log in, deposit 30 AUD or open a single one of our 2,200+ pokies. We do not ask for your consent to run them, because the site simply cannot operate without them.
Functional
Functional cookies store your choices so you do not have to make them twice. They remember your language, your preferred currency, whether you have dismissed the bonus banner and the state of the responsible-gaming tools you have configured, such as deposit limits or session reminders.
Analytics
Analytics cookies tell us, in aggregate, how visitors move through the site: which pages load slowly, where a deposit flow drops off, which pokies get the most play. The reports we read contain no names. We use the numbers to fix bugs and speed the site up, not to profile individuals.
Marketing
Marketing cookies support the promotional offers you see, including retargeting ads that remind you about the 75% welcome bonus up to 2,500 AUD plus 200 free spins with the code GOLDEX75. If you switch them off, the bonus itself is unaffected; you will simply see fewer ads that reflect your recent visits.
| Cookie type | Purpose | Example names | Duration |
|---|---|---|---|
| Strictly necessary | Login, security, fraud checks | goldex_sid, goldex_auth, goldex_csrf | Session to 90 days |
| Functional | Language, currency, preferences | goldex_lang, goldex_ccy, goldex_prefs | 365 days |
| Analytics | Aggregated usage statistics | goldex_stats, goldex_ux | 30 days |
| Marketing | Retargeting and promo measurement | goldex_promo, goldex_rt | 90 days |
Third Party Cookies on Our Site
Some cookies on goldex-pokies.com are set by partners we work with, not by us. They fall into three groups.
Analytics providers help us measure site performance and traffic patterns. Their cookies collect aggregated behaviour data across pages so we can spot bottlenecks in the deposit or registration flow.
Ad networks serve and measure the promotional campaigns we run, including retargeting banners. Their cookies note that you visited our site so you are not shown the same ad repeatedly.
Payment providers set cookies during deposits and withdrawals to keep the transaction secure and to remember anti-fraud signals. These are strictly necessary for moving money and cannot be switched off while a payment is in progress.
- Analytics providers: aggregated traffic and performance measurement
- Ad networks: serving, capping and measuring promotional campaigns
- Payment providers: transaction security and anti-fraud checks
Manage Your Cookie Preferences
On our site
The first time you land on Goldex Casino you see our cookie banner. You can accept all categories, or press Cookie Settings and reject analytics and marketing individually. Your choice takes effect immediately, and you can change it any time via the Cookie Settings link in the footer of every page.
In your browser
Every major browser lets you block or delete cookies yourself. The setting lives in slightly different places in each one.
- Chrome: Settings, then Privacy and security, then Third-party cookies
- Safari: Settings, then Privacy, where you can block all cookies
- Firefox: Settings, then Privacy and Security, then Cookies and Site Data
- Edge: Settings, then Cookies and site permissions
What happens if you block cookies
Blocking analytics or marketing cookies costs you nothing except a less personalised ad experience. Blocking strictly necessary cookies is different: you will be logged out on every page change, your deposit and withdrawal flows will fail, and game rounds cannot be restored if your connection drops. We recommend leaving that category on.
How Long We Keep Cookies
Every cookie we set has an expiry, and we do not extend it silently. Session cookies are wiped the moment you close your browser. Persistent cookies last for the fixed period listed below and are then deleted automatically. You can also clear them sooner through your browser settings.
| Category | Persistence | Removed |
|---|---|---|
| Session and security (necessary) | Session cookies | When you close your browser |
| Login token (necessary) | Up to 90 days | On expiry or logout |
| Preferences (functional) | 365 days | On expiry or when you clear them |
| Analytics | 30 days | On expiry, or immediately if you withdraw consent |
| Marketing | 90 days | On expiry, or immediately if you withdraw consent |
Changes to This Policy
When we add a new cookie, remove one or change how long it lasts, we update this page and post a notice in the site announcements for 14 days. If a change affects the data we collect, we show the cookie banner again and ask you to renew your choice. Material changes are also announced by email to verified account holders.
Questions about anything on this page? Our live chat runs 24/7, or write to us at [email protected] and our data protection team will answer within 48 hours.
Frequently asked questions
Do I have to accept all cookies to play at Goldex Casino?
No. You can reject analytics and marketing cookies in the banner or via Cookie Settings in the footer. Only strictly necessary cookies are compulsory, because they keep your login, deposits and game rounds secure.
Will refusing marketing cookies cost me my welcome bonus?
Not at all. The 75% bonus up to 2,500 AUD, 200 free spins and the code GOLDEX75 stay available to every eligible player regardless of cookie settings. Marketing cookies only affect which ads you see.
How do I delete cookies that are already on my device?
Open your browser settings, find the privacy or site data section, and choose to clear cookies for goldex-pokies.com or for all sites. You can also withdraw consent at any time through our Cookie Settings link.
Do you use cookies to track me across other websites?
Our own cookies work only on our site. Ad network partners may use retargeting cookies to limit how often you see our ads elsewhere, and you can block that category in your cookie preferences or browser settings.